Shipping and returns

  • Last updated: Friday 13 March, 2026

    This Shipping & Returns Policy explains how orders are produced, shipped and handled by Studio Titian, based in the Netherlands.

  • 1. Ready-made items
    Items that are in stock are usually shipped within 3 business days after receipt of payment.

    2. Made-to-order items
    Many products are made to order and/or hand-finished after an order is placed. Production times vary between 2 -4 weeks.

    3. Handmade & small-batch production
    All products are handmade and/or produced in small batches. Minor variations in color, texture, size or finish may occur and are inherent to the artisanal nature of the work.

  • I currently ship within the European Union. If your country is not available at checkout, you may contact us to inquire about possible shipping options.

  • Orders are shipped via selected external shipping partners.
    The choice of carrier and shipping method may vary depending on destination, package size and service availability.

    Shipping costs are calculated during checkout based on destination and package characteristics.
    For oversized or fragile items, additional shipping costs or custom quotes may apply.

  • For shipments within the European Union, VAT is included in the product price unless stated otherwise.
    Any additional local charges imposed by authorities are the responsibility of the customer.

  • 1. Damage or defects during transport
    If your order arrives damaged, defective or incomplete, please contact us within 7 days of delivery and provide clear photos of:

    • the product

    • the packaging

    • the shipping label

    I will assess the issue and provide an appropriate solution in accordance with applicable consumer law.

    2. Lost shipments

    If a shipment is marked as delivered but has not been received, please contact us as soon as possible. I will coordinate with the shipping partner to investigate the issue.

    3. Delays

    Delivery times are estimates. I am not responsible for delays caused by shipping partners or circumstances beyond our reasonable control, such as strikes, severe weather, or logistical disruptions.

  • All products are carefully packaged to ensure safe transport.
    Depending on the size and fragility of the product, reinforced packaging may be used.

  • Customers are responsible for providing a complete and accurate shipping address. I am not responsible for delivery issues resulting from incorrect or incomplete address information.

  • Once your order has been shipped, you will receive a tracking link where available. Tracking updates depend on the shipping partner and destination.

  • Customers may have a statutory right of withdrawal in accordance with EU consumer law. Please refer to our Terms and conditions for detailed information about returns, withdrawal rights, and any applicable exceptions for custom-made or personalized products.